BioTrove is committed to providing superior customer support for all of our products and services. You can contact a service representative at 781-721-3657 or click here. Standard support hours are 9:00 am through 5:00 pm EST, Monday through Friday. In most cases, after-hours support requests will receive a callback within one business day.
For RapidFire support, please call 781-721-3695.